Shipping, Returns, and Cancellations Policy

Shipping

Heritage Cellar ships within the United States to the following states:

• AK, AL, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, RI, SC, SD, TN, TX, VA, WA, WV, WI, WY.

Shipping to AK, MS, MI, PA, PR and UT is currently unavailable. If you wish to ship to these states, please contact us at hello@heritagecellar.com to discuss potential options.

• Shipping Insurance:
  Complimentary carrier insurance is included where available for shipments that are lost or damaged, subject to the carrier’s terms and conditions.

• Wine Storage:
  We offer complimentary wine storage for up to one year from the purchase date. This option can be selected during checkout, allowing you to schedule shipping at a later date that suits you.

• Adverse Weather:
  To protect your wine from extreme temperatures during summer or winter, we recommend selecting Same Day or Next Day Air service. If Ground shipping is chosen during these periods, a signed waiver is required to proceed without weather protection. Please email us with explicit instructions if you wish to override this precaution, as it will void our guarantee. You will be notified if a shipping hold is necessary due to weather conditions.

• Weather Holds:
  In cases of severe weather, we may place a temporary hold on your shipment to prevent damage to your wine. You will be notified via email if a weather hold is applied. If you prefer to proceed with the shipment despite the weather conditions, you can override the hold by signing a waiver. By doing so, you assume full responsibility for any potential damage, and our shipping guarantee will be voided.

• Adult Signature:
  An adult (aged 21 or older) must be present to sign for all alcohol deliveries. Carriers are legally required to obtain this signature, and additional fees may apply if packages are withheld or redirected.

• Delivery:
  

  Orders are delivered via FedEx or UPS. Once an order has shipped, we can no longer make any updates to the delivery instructions or address. All delivery changes must be handled directly with the carrier:

  FedEx: 1-800-GOFEDEX

  UPS: 1-800-PICK-UPS

  We cannot guarantee delivery dates or times, but both carriers offer convenient pickup options at eligible locations. If a delivery is missed after all carrier attempts, additional policies and fees may apply.

  
  

Orders & Returns

If you are not satisfied with your wine purchase or if an error has occurred with your order, please contact us immediately. We will review your situation individually and provide a prompt resolution. In some instances, we may request that you return the bottles (either opened or unopened) for evaluation.

• Eligible Returns:

  • Incorrect wine sent (e.g., a different vintage than ordered)
  • Wine arrives leaking, spoiled, or "cooked" (provided the shipment adhered to our shipping policy)
    
    

• Note: To qualify for a return, photos of damaged or leaking bottles must be submitted within 24 hours of delivery. We do not guarantee the condition of wine if you choose to override our shipping policy.

• Ineligible Returns:

  • Change of mind about the purchase
  • Personal dislike of the wine
  • Desire to exchange a gift received through our company
  • Overbuying and seeking to return excess wine
  • Wine damaged after leaving our possession due to:
    • Adverse weather during shipment (if our policy was overridden)
    • Delays caused by failed delivery attempts not attributed to the shipper
    • Improper storage or mistreatment
    • Corked or flawed wine (a winery issue)
  • Wine over ten years old or shipped overseas (final sale)
  • Orders unable to ship, seized, or destroyed due to shipping law or carrier policy violations
    
  • Wines bought En Primeur. 

• Important: Customers are responsible for ensuring that alcoholic beverages can be lawfully brought into their jurisdiction.

Cancellations

• For In-Stock Wines:
  Orders can be canceled within a 2-hour window after placement, provided the order has not yet shipped. To request a cancellation, please contact us at hello@heritagecellar.com, via the form on our website, or through chat. If the cancellation is successful, a full refund will be issued to your original payment method.

• For Pre-Arrival Wines:
  You have up to 24 hours to cancel your order before processing begins. To cancel, please contact us at hello@heritagecellar.com, via the form on our website, or through chat. Successful cancellations will receive a full refund.

• For En Primeur Wines:
  No Cancellations are accepted on wines bought En Primeur.
  

• Refunds:
  Once processed, refunds are issued to the original payment method and may take up to 7 days to appear in your account, depending on your payment provider.

• Exceptions:
  Orders cannot be canceled once they have shipped. If the cancellation window has passed, please refer to our Returns & Refunds Policy for further assistance.

For any questions or concerns regarding order cancellations, please reach out to our Customer Service team at hello@heritagecellar.com.

FedEx & UPS Shipping & Delivery

All orders are shipped via FedEx or UPS. Once an order is placed, you may request changes to the delivery address or delivery method until the order ships. After the order is packed and a tracking number is assigned, the shipment is out of our hands, and any changes must be made directly with the carrier:

FedEx Customer Service: 1-800-GOFEDEX

UPS Customer Service: 1-800-PICK-UPS

Need Flexibility?

If you’re unsure whether someone 21+ will be available to sign for your package, we strongly recommend selecting a FedEx or UPS pickup location at checkout or requesting a hold at a nearby facility. This is often the most reliable way to avoid missed deliveries.
You can find pickup locations on each carrier’s website.

Once Your Order Ships

You’ll receive a tracking number via email.

FedEx and UPS will attempt delivery up to three times.

After the third failed attempt, the package will be returned to us.

If the Package Is Returned to Us

You will have two options:

1. Reshipment:
We can reship your wine for an additional shipping charge. The new shipment must be sent to a FedEx or UPS pickup location.

2. Refund:
If you prefer a refund, we will issue one for the cost of the wine only. Original shipping fees are non-refundable.

Please remember: adult signature (21+) is required by law for all alcohol deliveries. We are unable to override or waive this requirement.