Pre-Arrivals are wines that we have sourced and secured but are not yet available for immediate shipping. These wines are often rare or in high demand, and purchasing them as Pre-Arrivals allows you to secure your allocation before they are released.

How does the Pre-Arrival process work?

• Purchase: When you purchase a Pre-Arrival wine, you are securing your order in advance of the wine's arrival at our warehouse. The payment is captured immediately upon placing the order.
• Estimated Arrival: Each Pre-Arrival listing will include an estimated arrival date, typically ranging from 2 to 3 months. Please note that these timelines are estimates and can be affected by factors beyond our control, such as delays from the winery or importer.
• Communication: We will keep you informed throughout the process, providing updates on the status of your wine shipment. You will receive notifications about any significant developments, including when the wine arrives at our warehouse and when it’s ready to be shipped to you.
• Shipping: Once the wine arrives at our warehouse, we will notify you and arrange for shipping based on your preferences. If you have selected the storage option at checkout, your wine will be stored until you are ready to receive it.

Can I cancel a Pre-Arrival order?

Yes, you can cancel a Pre-Arrival order within 24 hours of placing it. After this window, cancellations are no longer possible as we secure the allocation based on your order. If you need to cancel within the allowed timeframe, please contact us at hello@heritagecellar.com, through the form on our website, or via chat.

What if the wine doesn’t arrive as expected?

In the unlikely event that the Pre-Arrival wine becomes unavailable or is delayed beyond the estimated timeline, we will notify you promptly. You will have the option to wait for the wine, select a substitute of similar style and value, or request a refund.

At Heritage Cellar, we are committed to offering only the finest wines, carefully selected from trusted sources. Our process for finding and sourcing wines is meticulous and grounded in a deep understanding of wine regions, producers, and vintages.

• Trusted Partnerships: We work with a network of rigorously vetted partners, including wineries, distributors, and importers, who share our commitment to quality and authenticity. These relationships allow us to access rare and exceptional wines that meet our high standards.
• Direct Sourcing: Whenever possible, we source wines directly from the wineries themselves. This direct connection ensures that we receive wines with impeccable provenance and that our customers can enjoy bottles that reflect the true character of their origin.
• Provenance Guarantee: We take provenance seriously, and every wine we offer is backed by our Provenance Guarantee. This means that you can trust the authenticity and quality of every bottle you purchase from us. For more details on our sourcing practices and the measures we take to ensure authenticity, please see our Provenance Guarantee.

Absolutely! If you’re looking for a specific wine, whether it’s a rare vintage, a limited release, or a personal favorite, our team is here to assist you. We have an extensive network of trusted partners and sources, allowing us to track down even the most elusive bottles.

• How to Request Assistance: Simply reach out to us at hello@heritagecellar.com or connect with us via chat on our website. Provide as much detail as possible about the wine you’re seeking, and we’ll do our best to locate it for you.
• Notify Me Feature: If the wine you’re looking for is currently out of stock, you can subscribe to our "Notify Me" feature on the product page. We’ll send you an email if the wine becomes available again.

We’re dedicated to helping you find the perfect bottle to complete your collection or celebrate a special occasion.

We offer a variety of secure payment options to ensure a smooth and safe transaction process.

Accepted Payment Methods:
Credit and debit cards are accepted through Shopify Payments, which includes options for Google Pay, Amazon Pay, and Apple Pay. Meta Pay, bank transfers, and PayPal are also available, providing flexibility in how you choose to complete your purchase.

Payment Processing:
All payments are processed through a secure checkout system, backed by the Shopify Payments gateway. This guarantees that your payment information is protected by industry-leading data protection standards. Fraud filters are also in place to prevent high-risk transactions from being processed.

Security Measures:
The checkout process is secured with TLS (Transport Layer Security), which encrypts your payment information and ensures that your transaction is safe from unauthorized access.

Payment Timing:
For in-stock wines, payment is captured when the order ships. For pre-arrival wines, payment is captured immediately upon placing the order.

Refunds:
Refunds are processed through the same payment method used for the original transaction. It may take up to 7 days for the refund to be reflected in your bank account, depending on your payment provider.

Security, Privacy, and Confidentiality are paramount to us. Our team is available at hello@heritagecellar.com should you have any question regarding our payment operations.

Can I cancel my order?

Yes, you can cancel your order, but it depends on the type of wine you’ve ordered and the timing of your request.

• For In-Stock Wines: You can cancel your order within a 2-hour window after placing it, provided it has not yet shipped. To request a cancellation, please contact us at hello@heritagecellar.com, through the form on our website, or via chat. If your cancellation is successful, you will receive a full refund to your original payment method.
• For Pre-Arrival Wines: You have up to 24 hours to cancel your order before it is processed. To cancel, reach out to us at hello@heritagecellar.com, through the form on our website, or via chat. As with in-stock wines, if your cancellation request is successful, you will receive a full refund.

What happens if my order has already shipped?

Once your order has shipped, it cannot be canceled. If you miss the cancellation window, please refer to our Returns & Refunds Policy for further assistance.

How do I receive my refund?

If your cancellation request is processed and approved within the specified window, a refund will be issued to the original payment method. Please allow up to 7 days for the refund to appear in your account, depending on your payment provider.

Still have questions?

We’re here to assist you throughout your wine journey. If you have any questions or concerns about canceling an order, please contact our Customer Service team at hello@heritagecellar.com.

Once your order has been shipped, tracking your wine delivery is easy and straightforward.

Tracking Information:
After your order is processed and shipped, you will receive a confirmation email with your tracking number. If you have opted in for SMS updates, you'll also receive the tracking information via text message. This tracking number allows you to monitor the progress of your shipment as it makes its way to you.

How to Use Your Tracking Number:
Simply click on the tracking number provided in the email or text message, and you will be redirected to the carrier's website, where you can view the real-time status of your delivery. You can see where your package is, estimated delivery dates, and any potential delays.

Accessing Tracking Information Through Your Account:
If you have an account with us, you can also track your order by logging in and visiting the "My Orders" section. There, you'll find your current orders with tracking numbers linked to the carrier’s website.

Delivery Updates:
You’ll receive updates from the carrier regarding your delivery. These updates include notifications when your order is out for delivery and when it has been successfully delivered. Please ensure that someone over the age of 21 with a valid ID is available to sign for the package upon delivery.

Pre-Arrivals:
For pre-arrival orders, we will strive to communicate a timeline and estimated time of arrival (ETA) as accurately as possible. While pre-arrivals may take longer to ship, we will keep you informed every step of the way.

What to Do If You Haven’t Received Tracking Information:
If you haven’t received your tracking information within a reasonable time after your order has been shipped, please check your spam or junk folder in case the email was filtered there. If you still cannot locate the tracking number, or if you have any questions or concerns, please contact our team at hello@heritagecellar.com for assistance.

We are here to ensure your wine arrives safely and on time. Please reach out to us if you need any help with tracking your order.

If your order has not shipped already you can reach out tohello@heritagecellar.comto make a change to the delivery instructions or details. However, if you have already received a shipping notification and tracking number, we can no longer make any change to the order on your behalf. Please reach out to FedEx customer service to make any updates or needed arrangements at 1-800-GOFEDEX.

We want you to be completely satisfied with your wine purchase. If you encounter any issues with your order, such as receiving the wrong wine or if the wine arrives damaged, we will work with you to resolve the situation.

• Valid Reasons for Refunds: We offer refunds if you receive incorrect wine (e.g., a different vintage than ordered) or if your wine arrives leaking, spoiled, or "cooked" (provided it was shipped according to our shipping policy). Please note that photos of damaged or leaking bottles must be submitted within 24 hours of arrival to qualify for a refund.
• Invalid Reasons for Refunds: We do not offer refunds for reasons such as a change of mind, personal dislike of the wine, or for wine showing damage after it has left our possession due to adverse weather, improper storage, or other factors beyond our control.

You can read our Shipping, Refunds, and Cancellation policy here.

Can I exchange my wine for a different bottle?

At this time, we do not offer exchanges. However, if you received the wrong wine, we will assist in correcting the error.

How do I request a refund?

To request a refund, please contact us at hello@heritagecellar.com, through the form on our website, or via chat. We will review your situation individually and process your request promptly if it meets our refund criteria.

How will I receive my refund?

Refunds will be issued to the original payment method used for the purchase. Please allow up to 7 days for the refund to appear in your account, depending on your payment provider.

Still have questions?

We’re here to help. If you have any additional questions or concerns about refunds, please reach out to our Customer Service team at hello@heritagecellar.com.

We understand that sometimes plans change, and you may need to cancel an order. Here’s how you can do that:

Canceling an Order for In-Stock Wines:
If your order has not yet shipped, you can cancel it within a 2-hour window after placing the order. To do so, please contact our Customer Service team as soon as possible at hello@heritagecellar.com, or through the form on our website or chat. We will process your cancellation request promptly, and if successful, you will receive a full refund to the original payment method.

Canceling an Order for Pre-Arrival Wines:
For pre-arrival wines, you have a 24-hour window to cancel your order before it is processed. To cancel, contact our Customer Service team via email, the form on our website, or through the chat. As with in-stock wines, if your cancellation request is successful, you will receive a full refund.

Timing and Refunds:
Once your cancellation request is received within the specified window and processed, your refund will be issued to the original payment method. Please allow up to 7 days for the refund to appear in your account, depending on your payment provider.

Exceptions:
Please note that orders cannot be canceled once they have shipped. If you miss the cancellation window, you can refer to our Returns & Exchanges policy for information on how to proceed with a return.

If a wine you’re interested in is currently out of stock, you have a few options:

• Subscribe to Notifications: You can subscribe to our "Notify Me" feature, which will send you an email if the wine comes back in stock. Simply enter your email address on the product page, and we’ll alert you as soon as it’s available again.
• Reach Out to Us: If you’re looking for a specific wine, feel free to contact us at hello@heritagecellar.com or through our website chat. We’ll do our best to locate the wine for you, either through our partners or by sourcing it directly.

At this time we can ship to most states within the Continental US, excluding AK, HI, UT, & MS, however we cannot guarantee international shipping for every order. Please feel free to reach out to us at hello@heritagecellar.com, and we will see how we can assist you in getting your wines where you need them.

We aim to ensure your wine is delivered safely and promptly. Below, you'll find details about our shipping methods, delivery times, and what to expect.

Shipping Methods:
We offer several shipping options to meet your needs, including standard ground shipping and express options like 2-day and 1-day air. The available options for your location will be displayed at checkout, allowing you to choose the best method for your order.

Shipping Costs:
We offer a flat rate of $50 for orders shipping from our US Cellar. Different rates apply to wines shipping from our European Cellar, indicated at checkout. The total cost of shipping will be calculated at checkout based on your order and selected shipping method.

Delivery Partner:
We deliver via FedEx. Upon delivery FedEx requires that someone 21 years or older must be home and sign for the delivery. No deliveries can be left without signature. FedEx locations are available for pickup should delivery be inconvenient. Additionally, any update to delivery instructions after shipment must be handled by the client with FedEx customer service directly, as we no longer can assist once shipped. 

Delivery Time:
Orders are typically processed and shipped within 1 business day. Once shipped, delivery times depend on the shipping method chosen and your location. Standard ground shipping generally takes 3 to 4 business days. Express shipping options will arrive sooner, depending on the selected service.
**Please note: We are not responsible for any delay in transit once shipped. Please arrange any needed delivery updates with FedEx directly (1-800-GOFEDEX). We cannot assist once shipped. 

Delivery Locations:
We ship to a wide range of locations within the United States. Currently, we are unable to ship to the following states: AK, HI, MS, and UT. If you wish to ship to these locations, please contact us at hello@heritagecellar.com to discuss available options.

Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email and SMS if you’ve opted in. This will allow you to track the progress of your shipment in real time. For detailed information on how to track your order, please refer to our "How to Track Your Order" article.

Special Considerations:

• Shipping Insurance: We offer complimentary carrier insurance for shipments that are lost or damaged. 
• Wine Storage: We provide 1 year of complimentary wine storage from the purchase date. Select this option during checkout if you prefer to have your wine stored and shipped at a later date.
• Adverse Weather Conditions: To protect your wine from extreme weather conditions, we recommend selecting Same Day or Next Day Air service during periods of extreme heat or cold. If you choose ground shipping during such conditions, a signed waiver may be required. We will notify you if a weather hold is necessary.
• Adult Signature Required: An adult (21+) must sign for the delivery of all wine orders. The carrier will not release packages without this signature. Additional fees may apply for withheld or redirected packages.
• Discreet Packaging: All shipments are packed in shipper boxes with limited branding to ensure discretion.

You can read our full Shipping, Refunds, and Cancellations Policy here.

Weather Holds are temporary pauses on shipping due to extreme weather conditions that could potentially damage your wine during transit. We monitor weather patterns closely to ensure your wine arrives in optimal condition.

• When are Weather Holds applied? Weather Holds are typically applied during periods of extreme heat or cold that could affect the quality of your wine. If we determine that shipping could pose a risk, we will place your order on hold and notify you via email.
• What happens during a Weather Hold? Your order will be stored in our temperature-controlled facilities until it is safe to ship. We’ll keep you informed of any delays and provide updates on the expected shipping timeline.
• Can I override a Weather Hold? Yes, if you prefer to ship your wine immediately despite the weather conditions, you can choose to override the Weather Hold. However, you’ll need to sign a waiver acknowledging the risks involved. Please contact us at hello@heritagecellar.com if you wish to proceed.

What should I do if my order is on Weather Hold?

You don’t need to take any action. We will notify you as soon as the weather conditions improve and your order is ready to ship. If you have any concerns or special requests, please feel free to reach out to our Customer Service team.

We offer a convenient storage option for your wine purchases to ensure they are kept in optimal conditions until you’re ready to receive them.

• How do I choose the storage option? During checkout, you can select the option to store your wine in our temperature-controlled facilities. This option is generally available for all purchases, but if it doesn’t appear, it means we can’t accommodate storage at that time.
• What are the storage conditions? Your wine will be stored in a renowned facility that maintains an ideal environment of 55°F and 70% humidity, ensuring your wine ages gracefully and is ready to enjoy whenever you decide to have it shipped.
• How long can I store my wine? We offer complimentary storage for up to 12 months from the purchase date. After the 12-month period, a storage fee of $20 per month per case applies, with a maximum storage limit of 6 months beyond the initial period. If the order isn’t shipped by then, it will be canceled, and a 15% restocking fee will be applied.
• How do I arrange for my wine to be shipped? You can request to have your wine shipped at any time by contacting us at hello@heritagecellar.com. We’ll provide you with different shipping options based on when you need the wine and how you want it shipped.

Is my wine insured during storage?

Yes, your wine is fully insured while it’s in storage through our warehousing partner. This ensures that your collection is protected until it reaches your hands.

When you're ready to receive your stored wines, simply let us know, and we’ll arrange the shipment according to your preferences.

• Contact Us: To request the shipment of your stored wines, please reach out to us at hello@heritagecellar.com. You can also use the contact form on our website or connect with us via chat.
• Shipping Options: Once we receive your request, we’ll provide you with different shipping options based on your location and the desired delivery timeframe. You can choose the method that best suits your needs.
• Flexible Timing: You can request shipment at any time during the storage period. Whether you need your wines shipped immediately or on a specific date, we’ll accommodate your request to ensure they arrive at the perfect moment.

Is there anything else I need to know?

If you have multiple cases stored with us, you can choose to have them shipped all at once or in separate shipments. We’re here to make the process as convenient as possible for you.

We ship within the United States to the following states:

AL, AZ, AR, CA, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, RI, SC, SD, TN, TX, VA, WA, WV, WI, WY.

We currently do not offer standard shipping to Alaska, Hawaii, Mississippi, Pennsylvania, and Utah. If you wish to ship to these states, please contact us at hello@heritagecellar.com to discuss available options with our network of partners.

We prioritize the safety and security of your wine during transit, and we use high-quality materials to ensure your bottles arrive in perfect condition.

• Boxes and Inserts: We always use new, sturdy cardboard boxes with high-quality cardboard inserts designed specifically for shipping wine. These inserts provide excellent protection and are made from recycled materials. Our boxes are unbranded to guarantee discretion during delivery. Depending on shipment type, styrofoam inserts may be used as well. 
• Bubble Wrap: We generally do not use bubble wrap. The cardboard inserts we use are designed to securely hold each bottle in place, minimizing the risk of movement or damage during transit. If additional protection is required, we ensure that the packaging provides the necessary cushioning without the need for bubble wrap.

Do you offer ice packs for shipping?

Yes, we offer the option to include ice packs in your shipment for an additional cost. This option is available at checkout and is recommended during warmer months to help protect your wine from temperature fluctuations. Please note that the packaging used with ice packs may differ slightly to accommodate the additional materials.

FedEx provides three (3) delivery attempts before returning the package to sender. We encourage you to make sure you will be available to delivery and signature before shipping your wines. Should you feel that delivery is not a good option, FedEx offers several pickup locations that you can find in your area here, and use as your delivery address. 

However, should you miss the third delivery attempt, two options would occur:

1. Request to have wines reshipped - In this case, additional shipping charges would need to be collected as well as a requirement that the package be sent to a pick up location to ensure receipt. 
2. Request to have a refund - In this case, a refund would be processed less the shipping charges. 

Should you feel that an update to your delivery is necessary, after shipping, please reach out to FedEx customer service at 1-800-GOFEDEX. If your order has not shipped, we will be happy to assist you at hello@heritagecellar.com. 

Heritage Cellar is more than just a destination for fine wines; it’s a place where every bottle tells a story of terroir, tradition, and the skilled hands that bring vines to glass. Our team of experienced sommeliers and wine experts scours the globe to source rare vintages, limited releases, and hidden gems from both renowned estates and emerging vineyards.

At Heritage Cellar, we take pride in our meticulous approach to wine selection and storage. Our state-of-the-art cellaring facilities ensure that each bottle is preserved in optimal conditions, allowing it to reach its full potential. Whether you’re looking to add a prized Bordeaux to your collection or find the perfect Burgundy for a special occasion, we guarantee the provenance and quality of every cork.

But Heritage Cellar is more than just a purveyor of fine wines. We are your partners in the wine journey—offering personalized consultation services to help you build and manage your collection, and hosting events and tastings to deepen your appreciation for the world of wine.

Here at Heritage Cellar the team is available Monday through Friday 9-5 EST. The team will respond back to all inquiries in a timely manner. Please reach out tohello@heritagecellar.comif the team is not available immediately, we will get back to you at the next earliest convenience. 

Here at Heritage Cellar, we have a committed team of wine experts here to assist you with almost every step of the way. 

We specialize in offering private consultations, which you can learn more about here. 

We can provide recommendations, assist with ordering, and answer any questions you may have up to and during purchase. 

Please note: Once an order has shipped, we no longer have ability to make any update to it and must be done by the client with FedEx directly. We are always happy to help, however, we cannot assist once shipped with delivery date, or address or unavailability.

Yes. We reserve the right to refuse any sale or service at our sole discretion. This may include, but is not limited to, situations involving age verification issues, restricted shipping destinations, limited product availability, or suspected resale activity.

Our goal is to maintain compliance with all applicable laws and ensure the fair and responsible distribution of our products.